About Company Mindtree Job Details / Role Be responsible for queue monitoring and acknowledging tickets. Assigning tickets to next level of engineers as per the category of tickets Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues. Incident management and client handling skills. Support on call, ready to work in any shift as per the project need from any Mindtree location. Basic application support knowledge Excellent written and oral communication Ability to work independently, be adaptable to change and varied working hours Ready for 24/7 support, rotational shifts Ability to take quick decisions, like when to escalate a ticket to next level Ability to comprehend the issue and act with swiftness Individual must be flexible to work for extended hours, if required. Education Qualification - BE/BTech (CS, IT, ECE, EEE, Telecom, Instrumentation) - 60% and above in Xth/ XIIth and graduation aggregate Years of E...