About Company: Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce did to CRM. More than 5,000 organizations around the world are already using Zscaler. Job Description: -Provide first line phone/email consultation to independently debug complex security/network problems. -Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams -Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base. -Assist in developing on-going training programs for the department. -Promote a team environment by assisting and contributing to fellow Zscaler employees whenever...