Amazon Walkin Event for Freshers : (2012 - 2016 Batch) : On 16th to 20th Aug 2016

Amazon

Company Name: Amazon


About Company: Amazon, Inc. is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States.

Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Skill Sets:  Customer Service Associate
Knowledge & Skills Required
Communication Skills: 
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills: 
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media 
  • Ability to successfully adapt to changes in the work environment
Customer Focus: 
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills: 
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Education:  Any Graduates, BE, B.Tech, B.Sc, B.Com, M.Com    

Experience:   0 to 5 Yrs (Freshers / Experienced) - More Freshers Jobs

Location:    Hyderabad (Are you looking for jobs in ChennaiMumbaiBangalore ?)

Other Details Walk-in Date: 16th to 20th Aug 2016, Time: 10 AM to 3 PM


Venue / Contact Details:
Amazon,
Building No: 9, 10th floor,
Mind Space IT Raheja Park,
Hitech City,
Hyderabad.
NOTE: Don't forget to Register Here for Regular Updates about the job applied & New Jobs.



Top 5 Career Tips for Job Seekers



Best Tips to Crack Technical Interviews


Help & Get Help: Please share this page by clicking the below three buttons "Share on Facebook", "Share on Twitter" and "Share on Google Plus"


share facebook
Share on Google Plus
    Blogger Comment
    Facebook Comment

0 comments:

Post a Comment

Placement Papers & Interview Questions