Company Name: Accenture
About Company: Accenture is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.
Job Description:
- Provide customer and technical support to customers through chat and email requests.
- Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
- Field inquiries across all of top mobile devices and Play Store products, including apps, movies, magazines, books, music, Android, Chrome OS, Nexus, and Chrome hardware.
- Retain ownership of all cases throughout the resolution process.
- Communicate bug fixes and new product enhancements to customers.
- Report enhancement requests received from customer regarding hardware, application, or Documentation.
*Openness to work flexible hours as required, including night shifts and holidays
*Excellent customer service skills, as previously demonstrated
*Excellent verbal, written, and interpersonal communication skills in English
*Ability to troubleshoot and resolve technical problems individually or in a team environment
*Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership - go above and beyond to provide magical support
*Ability to manage multiple tasks and priorities including good time management skills
*Extremely technically savvy
*Ability to type 30 words per minute
Education: Any Graduates / BE / B.Tech / Any Postgraduates
Experience: 0 to 3 Yrs (Freshers) - More Freshers Jobs
Location: Hyderabad (Are you looking for jobs in Pune, Bangalore, Mumbai , Delhi NCR?)
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Other Details Walk-in Date: 16th Apr 2016, Time: 10 AM to 3 PM
** Submit Your Resume**
Venue / Contact Details:
Accenture Services Pvt Ltd.,
Building No 1A,
6th Floor Raheja Mindspace,
Hyderabad.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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