Company Name: IBM
About Company: International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.
Job Description:
*As a Technical Support Representative You will be involved in solving technical query & Trouble shooting issues related to Network, Hardware and Software related queries
*Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
*Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
*Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and Voice Response Unit.
Skills Required: Technical Support Associate
*Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
*Should have proven knowledge of operating systems like Windows.
*Proven communication Skills to be able to effectively communicate with customers over Phone / email.
*Good Communication Skills
Experience: 0 to 2 Yrs (Freshers) - More Freshers Jobs
Location: Gurgaon (Are you looking for jobs in Pune, Hyderabad, Chennai, Mumbai,?)
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You may like this ....Freshers Walkin Event at Wipro - On 28th & 29th July 2016
Other Details Walk-in Date: 28th July 2016, Time: 11 AM to 4 PM
** Submit Your Resume**
Venue / Contact Details:
IBM
Unitech Cyber Park,
Tower-B, 60 Meter Sec. Road,
Sector-39, Gurgaon.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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