Company Name: IBM
About Company: International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.
Job Description: IBM Walkin Drive for Freshers - On 18th May 2016 for Gurgaon, Noida location.
Role:
*You will be involved in solving technical query & Trouble shooting.
*Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
*Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
*You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
*Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
*Assist in End to End Problem, Change and Incident Management.
Skill Sets:
*Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
*Should have proven knowledge of operating systems like Windows.
*Proven communication Skills to be able to effectively communicate with customers over Phone / email.
*Good Communication Skills
Experience: 0 to 2 Yrs (Freshers) - More Freshers Jobs
Location: Gurgaon, Noida (Are you looking for jobs in Chennai, Mumbai, ?)
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Other Details Walk-in Date: 18th May 2016, Time: 11 AM to 4 PM
** Submit Your Resume**
Venue / Contact Details:
Gurgaon Venue:
IBM India Private Limited
Unitech Cyber Park Tower B,
11th Floor Sector 39,
Gurgaon.
Noida Venue:
IBM India Pvt. Ltd,
UNITECH INFO SPACE PLOT 20/21,
Bldg 2,1st floor Sec-135,
Noida.
IBM India Private Limited
Unitech Cyber Park Tower B,
11th Floor Sector 39,
Gurgaon.
Noida Venue:
IBM India Pvt. Ltd,
UNITECH INFO SPACE PLOT 20/21,
Bldg 2,1st floor Sec-135,
Noida.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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