Company Name: HCL
About Company: HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India.
Job Description:
*To attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current weeks performance and forecast performance of remainder of current week and next week, while also identifying the risks.
*Monitor real-time adherence to schedules for call center associates.
*Manage associate call-in line and update schedules to reflect accurate intraday projections.
*Provide day of impact analysis for outages, staffing shortages, and other unplanned events.
*Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.
*Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
*Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
*Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.
*Monitor real-time adherence to schedules for call center associates.
*Manage associate call-in line and update schedules to reflect accurate intraday projections.
*Provide day of impact analysis for outages, staffing shortages, and other unplanned events.
*Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.
*Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
*Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
*Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.
Skill Sets: Non Voice - (Executive)
*Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
*Regular, punctual and consistent attendance.
*Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
*Ability to meet deadlines.
*Ability to work outside of normal schedule with little or no notice.
*Ability to perform additional tasks as assigned.
*Strong analytical and organization skills, including trend analysis.
*Proficient in Microsoft Office, as well as other related applications
*Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
*Regular, punctual and consistent attendance.
*Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
*Ability to meet deadlines.
*Ability to work outside of normal schedule with little or no notice.
*Ability to perform additional tasks as assigned.
*Strong analytical and organization skills, including trend analysis.
*Proficient in Microsoft Office, as well as other related applications
Education: Any Gradautes
Experience: 0 to 1 Yrs Freshers - More Freshers Jobs
Location: Chennai(Are you looking for jobs in Pune, Hyderabad, Bangalore ?)
Latest HCL Jobs
You may like this .....Walkin Event for Freshers at MphasiS - On 30th & 31st May 2016
Other Details Walk-in Date: 30th & 31st May 2016, Time: 10 AM
** Submit Your Resume**
Venue / Contact Details:
HCL Technologies Bserv
Navins WSS Towers,
107 Harris Road,
Pudupet, Chennai.
Experience: 0 to 1 Yrs Freshers - More Freshers Jobs
Location: Chennai(Are you looking for jobs in Pune, Hyderabad, Bangalore ?)
Latest HCL Jobs
You may like this .....Walkin Event for Freshers at MphasiS - On 30th & 31st May 2016
Other Details Walk-in Date: 30th & 31st May 2016, Time: 10 AM
** Submit Your Resume**
Venue / Contact Details:
HCL Technologies Bserv
Navins WSS Towers,
107 Harris Road,
Pudupet, Chennai.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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