Thomson Reuters Recruitment for Freshers 2014/2015/2016 Batch: On 11th to 12th Oct 2016

About Company
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.

Job Details / Role
Product Support Analyst

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Receive and provide written/voice/chat support to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and efficiently, in support of current Service Level Agreements and Key Performance Indicators, and in conjunction with GCS policies and procedures
Maintain a productive case load in support of the overall production requirements
Achieve quality and efficiency improvements by enhancing the consistency of the customer experience
Maintain an acceptable ratio of aged cases, initiating follow up as needed
Efficiently resolve customer problems and/or questions related to Thomson Reuters Research Soft products and services
Process all customer inquiries in a professional, accurate, courteous and timely manner
Identify customer trends due to reoccurring issues and escalate as appropriate
Complete and demonstrate a progressive understanding of the Research Soft Customer Technical Support training requirements as identified by supervisor/manager.

Education Qualification
Any Graduate - Any Specialization, Graduation Not Required

Years of Experience
Fresher only - 2014/2015/2016 pass out

Skills Required

Organized and detail oriented, with the ability to multi-task in a diverse and matrix environment
Demonstrated ability to meet departmental deadlines and organizational goals using effective organization and planning skills
In-depth knowledge of database searching and analysis functions, file management, electronic publishing, the literature scholarly and research process
Knowledge of database design and content, hardware and software applications, electronic product delivery systems and emerging technology products

Work Location
Chennai

Interview Location
Chennai

Date of Interview
11th & 12th October '16 (Tuesday & Wednesday )
Time: 4:00 PM to 5:00 PM

Venue / Contact Information
Thomson Reuters,
No 148 Acropolis,
Dr Radhakrishnan Salai,
Mylapore,
Chennai 600004
Landmarks: Near Radhakrishna Salai

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