Company Name: Genpact
About Company: Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York.
Job Description:
*Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
*Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
*Document & add new issues/solutions to Knowledge Management Repository.
*Use of soft skills - Listen, Empathy, Courtesy etc.
*Utilize professional techniques to retain & delight customers.
*Provide quality service & resolve concerns efficiently & professionally.
*Above all take full ownership of the Incident from Creation to Closure
Skill Sets: International Tech-Support Voice Process
*Good acumen Knowledge on Windows XP / 7, MS Office 2007 / 2010, IE 6/8, Outlook 2007/2010, Networking Concepts , Technical certifications would be an added advantage
*The candidate should have excellent command over English - fluency in spoken English and good written English, customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
*Fresher with excellent communication skill.
Education: B.Sc, BA, B.Com, MA
Experience: 0 to 5 Yrs (Freshers) - More Freshers Jobs
Location: Hyderabad (Are you looking for jobs in Chennai, Mumbai, Bangalore?)
You may like this ...Accenture Walkin Event for Freshers - 100 Openings On 26th July 2016
Other Details Walk-in Date: 26th to 30th July 2016, Time: 11 AM to 3 PM
** Submit Your Resume**
Venue / Contact Details:
IBM India Pvt. Ltd
Survey No 64,
APIIC Software Layout,
Raheja IT Park, Phase 2,
Madhapur, Hyderabad.
Venue / Contact Details:
IBM India Pvt. Ltd
Survey No 64,
APIIC Software Layout,
Raheja IT Park, Phase 2,
Madhapur, Hyderabad.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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