Company Name: Amazon
About Company: Amazon, Inc. is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States.
Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Skill Sets: Customer Service Associate
Knowledge & Skills Required
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Summary of Responsibilities
*Demonstrates effective, clear and professional written and oral communication.
*Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
*Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
*Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
*Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
*Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
*Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
*Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Education: Any Graduates, BE, B.Tech, B.Sc, B.Com, M.Com
Experience: 0 to 5 Yrs (Freshers / Experienced) - More Freshers Jobs
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Venue / Contact Details:
Amazon, Building No: 9, 10th floor,
Mind Space IT Raheja Park,
Hitech City,
Hyderabad.
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