Amazon Walkin Event for Freshers - Multiple Skills On 26th & 27th Aug 2016

Amazon

Company Name: Amazon


About Company: Amazon, Inc. is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States.

Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Skill Sets:  Customer Service Associate
Knowledge & Skills Required
Communication Skills: 
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Seller Support Associate: 

Summary of Responsibilities 
*Demonstrates effective, clear and professional written and oral communication.
*Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
*Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
*Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
*Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
*Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
*Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
*Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Education:  Any Graduates, BE, B.Tech, B.Sc, B.Com, M.Com    

Experience:   0 to 5 Yrs (Freshers / Experienced) - More Freshers Jobs

Location:    Hyderabad (Are you looking for jobs in ChennaiMumbaiBangalore ?)

Other Details Walk-in Date: 27th Aug 2016, Time: 10 AM to 3 PM


Venue / Contact Details:
Amazon, 
Building No: 9, 10th floor, 
Mind Space IT Raheja Park, 
Hitech City, 
Hyderabad.

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