Company Name: Amazon
About Company: Amazon, Inc. is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States.
Job Description:
*Demonstrates effective, clear and professional written and oral communication.
*Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
*Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
*Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
*Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
*Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
*Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
*Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Skill Sets: Seller Support
*Demonstrated desire to expand skills into new areas.
*Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
*Business acumen in areas of e-commerce and retail is advantageous
*Process improvement awareness and experience
*Enthusiasm and strong self-motivation.
*Strong prioritization and time management skills, with a high degree of flexibility.
*Ability to embrace constant change with flexibility and good grace.
*Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
*Demonstrates effective communication, composure, and professional attitude
*Exemplary performance record, particularly with regard to quality & productivity
(Note: BE / B.Tech and any Post Graduate other than MBA need to have at least 6 months relevant experience)
Experience: 0 to 4 Yrs (Freshers / Experienced) - More Freshers Jobs
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Other Details Walk-in Date: 27th & 28th Aug 2016, Time: 9 AM
D-29, Institutional Area,
Janakpuri, New Delhi.
Venue / Contact Details:
Institute Of Information Technology & Management,D-29, Institutional Area,
Janakpuri, New Delhi.
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