Company Name: Accenture
About Company: Accenture is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.
Job Description: Blended Process(80%Web Chat+20% Voice)
Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features
Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
o Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
o Follow standard screens/scripts as appropriate
o Maintain and update customer account records as needed
o Appropriately escalate customer questions and issues as and when necessary according to guidelines.
Responsible to handle back office processes
o Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
o Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
o Forward suspected fraudulent and questionable Service Request to appropriate personnel
o Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirements
o Build and maintain effective working relationships and support teamwork in meeting company goals
o Adhere to processes and guidelines in line with the defined governance standards
*Good interpersonal and excellent communication skills (English mandatory).
*Good aptitude towards and fast adoption of new technology and digital lifestyle
*Excellent communication skills, good writing skills
*Ability to type at least 50WPM with 0 errors
*Ability to multi-task (handling 3 chats concurrently)
*Ability to resource product information via tools that are provided to you
*Ability to independently research information via the internet
*Chat experience a plus
*Outstanding spelling, grammar, and communication skills
*Good listening skills
*Patient, calm and passionate in assisting customers
*Decent multi-tasking skills
*Meticulous and resourceful
*Flexible to Working Hours Willing to work in rotational shifts
Education: Any Graduates
Experience: 0 to 3 Yrs (Freshers) - More Freshers Jobs
Location: Pune (Are you looking for jobs in Hyderabad, Bangalore, Delhi NCR?)
Latest Accenture Jobs
You may like this .....Dell Walkin Event for Freshers - On 2nd to 6th May 2016
Other Details Walk-in Date: 2nd May 2016, Time: 11 AM to 1 PM
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