Company Name: Genpact
About Company: Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York.
Job Description:
*Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
*Sales Oriented - Needs to know how to upsell additional products.
*Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
*Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
*Document & add new issues/solutions to Knowledge Management Repository.
*Utilize professional techniques to retain & delight customers.
*Use of soft skills - Listen, Empathy, Courtesy etc.
*Provide quality service & resolve concerns efficiently & professionally.
Education: BE, B.Tech, BCA and Other Technical Graduates
Experience: 0 to 2 Yrs (Freshers) - More Freshers Jobs
Location: Hyderabad (Are you looking for jobs in Chennai, Mumbai, Bangalore?)
You may like this ....Software Engineers Walkin Interview at Tech Mahindra - On 30th July 2016
Other Details Walk-in Date: 30th July 2016, Time: 10 AM
Venue / Contact Details:
Kamat Hotel,
1-10-44/2, Chikoti Gardens,
Begumpet, Hyderabad.
Kamat Hotel,
1-10-44/2, Chikoti Gardens,
Begumpet, Hyderabad.
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