Company Name: Accenture
About Company: Accenture is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.
Job Description:
*Provide customer and technical support to customers through Voice, Email and Chat requests
*Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures
*Process warranty and replacement requests for products.
*Communicate bug fixes and new product enhancements to customers
*Report enhancement requests received from customer regarding hardware, application, or documentation
*Hardware/software & PC support experience (mobile device, Android, e-commerce, consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.)
*Openness to work flexible hours as required, including night shifts and holidays
*Excellent customer service skills, as previously demonstrated
*Fresher with Excellent verbal, Written, and interpersonal communication skills in English
*Ability to troubleshoot and resolve technical problems individually or in a team environment
*Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership - go above and beyond to provide magical support
*Should be a Graduate & have all original mark sheets & certificates and not pursuing any course
Education: Any Graduates
Experience: 0 to 1 Yrs (Freshers) - More Freshers Jobs
Location: Gurgaon (Are you looking for jobs in Pune, Hyderabad, Bangalore, Delhi NCR?)
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Other Details Walk-in Date: 16th July 2016, Time: 10 AM to 1 PM
** Submit Your Resume**
Venue / Contact Details:
Accenture,
Ground Floor - DDC5E,
Tower 7 Infospace (SEZ),
Sector-21, Dundahera,
Gurgaon.
Interested and Eligible Candiates can Directly Walk-in to above Mentioned Address.
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