Company Name: Capgemini
About Company: Cap Gemini S.A. is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world's largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries.
Job Description:
*Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
*Meet customer requirements through first contact resolution
*Clarify customer requirements
*Probe for and confirm understanding of requirements or problem
*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
*Listen attentively to customer needs and concerns; demonstrate empathy
Eligiblity Criteria: Service Desk Profile - IMS
*10th and 12th – 60% & Above
*Graduation (Aggregate of all semesters till now) – 55% & Above
*Should have no gaps in education
*Candidates must be open to relocate to any location and work in night shifts
*Candidates should be ready to execute 2 year service agreement
*Candidates must be available to join immediately
*Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Education: Any Graduates
Experience: Freshers (2016 Batch) - More Freshers Jobs
Location: Ghaziabad (Are you looking for jobs in Pune, Hyderabad, Bangalore, Delhi NCR?)
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Other Details Walk-in Date: 2nd June 2016, Time: 9.45 AM
** Submit Your Resume**
Venue / Contact Details:
Inderprastha Engineering College,
Plot No. 63, Site IV,
Sahibabad Industrial Area,
Ghaziabad.
More Details
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