Company Name: eClerx
Job Description: eClerx Pool Campus for Freshers - On 22nd Apr 2016 for Haryana location.
Skill Sets: Junior Analyst / Analyst
Job Description for B.Tech / BCA: Non-Voice
*Monitor the customer interactions
*Analyze the customer accounts
*Verifying the customer accounts as per the data available
*Assisting the regular and routine customer queries regarding Products and services of the client via Chat
*Ensure that appropriate steps were taken to resolve customer’s problems and providing feedback accordingly
*Basic Knowledge of Hardware (modems , Routers and Troubleshooting)
Essential Skill Set Required:
*Ability to quickly and efficiently assimilate process knowledge
*Must be reliable in terms of attendance and timing
*Exhibit patience and ability to explain/help team members
*Good team player with analytical skills and high energy levels
*Excellent communication and interpersonal skills
*Professional in conduct/behavior, appearance, and communication
Job Description MBA / BBA / B.Com: Voice
*Reading Operator comments
*Checking service status of account in diagnostic tools
*Understanding of web technologies and cable setup
*Troubleshooting of technical issues related to modems & Routers
*Effective communication and close looping with client in case of observation
*Updating status in internal as well as client tools
*Basic Knowledge of Hardware (Modems , Routers and Troubleshooting)
Essential Skill Set Required
*Ability to quickly and efficiently assimilate process knowledge
*Must be reliable in terms of attendance and timing
*Exhibit patience and ability to explain/help team members
*Good team player with analytical skills and high energy levels
*Excellent communication and interpersonal skills
*Professional in conduct/behavior, appearance, and communication
Education: B.Tech / BBA / BCA / BA / B.Com / MBA
Experience: Freshers (2016 Batch) - More Freshers Jobs
Location: Haryana (Are you looking for jobs in Chennai, Mumbai, Bangalore?)
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Other Details Walk-in Date: 22nd Apr 2016, Time: 9.30 AM
** Submit Your Resume**
Venue / Contact Details:
APIIT SD INDIA,
Near Toll Plaza Panipat,
Haryana.
If you are interested to apply for this job opening, Apply Here
Near Toll Plaza Panipat,
Haryana.
If you are interested to apply for this job opening, Apply Here
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