About Company: iGate is an IT services company, headquartered in
Bridgewater, New Jersey. The firm operates in North America, Asia,
Europe, Japan and Australia, providing technology consultancy and
services.
Job Description: iGate Exclusive Drive for Freshers : 2014 / 2015 Batch : On 2nd Nov 2015
Roles & Responsibility: Systems Associate - Unified Helpdesk
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priorit
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Co-ordinate test and configuration of new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues of Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Education: Any Graduation (B.Sc / BCA / B.Com / BBA / BMS) with technical background, Except Diploma, BE and B.Tech
Experience: 0 to 2 Yrs Freshers - More Freshers Jobs
Other Details Walk-in Date: 2nd Nov 2015, Time: 9 AM to 12.30 PM
Address:
IGATE Global Solutions
#158-162, EPIP Phase II,
Whitefield, Bangalore.
#158-162, EPIP Phase II,
Whitefield, Bangalore.
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