Genpact Walkin for Freshers - 120 Openings On 2nd to 4th Aug 2016


Company Name:  Genpact

About Company:  Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York.

Job Description:
*Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
*Sales Oriented - Needs to know how to upsell additional products.
*Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
*Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
*Document & add new issues/solutions to Knowledge Management Repository.
*Utilize professional techniques to retain & delight customers.
*Use of soft skills - Listen, Empathy, Courtesy etc.
*Provide quality service & resolve concerns efficiently & professionally.

Skill Sets:  Technical Support & Customer Support (Voice)
*Excellent communication skills
*Technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
*Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels.
*The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
*Should be flexible to work in Night shift.

Education:  B.Sc, BA, B.Com, MA, M.Sc, M.Com, Diploma Holders

Experience: 0 to 5 Yrs (Freshers) - More Freshers Jobs

Location:   Hyderabad (Are you looking for jobs in ChennaiMumbaiBangalore?)

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Other Details   Walk-in Date:  2nd to 4th Aug 2016

Venue / Contact Details:
14-45, IDA
Uppal, Opp NGRI,

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