Company Name: Genpact
About Company: Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York.
*Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
*Sales Oriented - Needs to know how to upsell additional products.
*Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
*Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
*Document & add new issues/solutions to Knowledge Management Repository.
*Utilize professional techniques to retain & delight customers.
*Use of soft skills - Listen, Empathy, Courtesy etc.
*Provide quality service & resolve concerns efficiently & professionally.
Skill Sets: Technical Support & Customer Support (Voice)
*Excellent communication skills
*Technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
*Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels.
*The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
*Should be flexible to work in Night shift.
Experience: 0 to 5 Yrs (Freshers) - More Freshers Jobs
Location: Hyderabad (Are you looking for jobs in Chennai, Mumbai, Bangalore?)
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Other Details Walk-in Date: 2nd to 4th Aug 2016
Venue / Contact Details:
Uppal, Opp NGRI,
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