About Company: International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.
Job Description: Technical Support Representative
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
Experience: 0 to 1 Yrs (Freshers) - More Freshers Jobs
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Location: Noida (Are you looking for jobs in Chennai, Mumbai, Pune, Hyderabad?)
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