IBM Referral Drive for Freshers - On Feb 2016

IBM

About Company:  International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.

Job Description:  Technical Support Representative
  1. You will be involved in solving technical query & Trouble shooting. 
  2. Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature. 
  3. Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Skill Sets: Tech Support 
  1. Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. 
  2. Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc. 
  3. Should have proven knowledge of operating systems like Windows.
  4. Proven communication Skills to be able to effectively communicate with customers over Phone / email. 
  5. Knowledge on Mail clients like Lotus and MS Outlook.
Education:  Any Graduates (10+2+3), Post Graduates, Diploma Holders (10+2+3)

Experience:   0 to 1 Yrs (Freshers)  - More Freshers Jobs

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