About Company: HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India.
Job Description: International Voice Process
Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
*Should be Flexible to take inbound calls when requested
*Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
*Analyzing trends and reporting of suspected outages to management
*Publish chat reports and analyze productivity trends within tech support chat operations
*Identify and recommend operational and technological tools to improve efficiency
*Establish and maintain effective work procedures
*Review and ensure processes are in compliance with internal policies and external regulations.
*Respond to escalated issues regarding performance and quality.
*Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
Skill Sets:
*High level of written English and also Communication skills.
*Applicants need to be proficient at typing, with an above average words per minute typing speed
*Should be Flexible to take inbound calls when requested
*Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
*Analyzing trends and reporting of suspected outages to management
*Publish chat reports and analyze productivity trends within tech support chat operations
*Identify and recommend operational and technological tools to improve efficiency
*Establish and maintain effective work procedures
*Review and ensure processes are in compliance with internal policies and external regulations.
*Respond to escalated issues regarding performance and quality.
*Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
Skill Sets:
*High level of written English and also Communication skills.
*Applicants need to be proficient at typing, with an above average words per minute typing speed
Education: Any Graduates
Experience: 0 to 1 Yrs (Freshers) - More Freshers Jobs
Location: Chennai(Are you looking for jobs in Pune, Hyderabad, Bangalore ?)
Latest HCL Jobs
You may like this ....Collabera Pooled Off-Campus for Freshers - On 9th Feb 2016
Other Details Walk-in Date: 6th & 7th Feb 2016, Time: 9 AM
** Submit Your Resume**
Venue / Contact Details:
NOTE: Don't forget to Register Here for Regular Updates about the job applied & New Jobs.
Experience: 0 to 1 Yrs (Freshers) - More Freshers Jobs
Location: Chennai(Are you looking for jobs in Pune, Hyderabad, Bangalore ?)
Latest HCL Jobs
You may like this ....Collabera Pooled Off-Campus for Freshers - On 9th Feb 2016
Other Details Walk-in Date: 6th & 7th Feb 2016, Time: 9 AM
** Submit Your Resume**
Venue / Contact Details:
HCL Technologies Ltd,
84, Greams Road,
Thousand Lights,
Chennai.
84, Greams Road,
Thousand Lights,
Chennai.
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