About Company: Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to the telecommunications industry.
Job Description: "Customer Support Executive" for "Non-Voice process"
- Handle customer queries & complaints that come through email
- Depending on the nature of email provide appropriate response
- Assist customers with the accurate information/resolution via email
- Reach out to customers with critical issue and ensure closure
- Ensure customer retention by converting disgruntled customers to potential users of the service in future
Skill Sets:Education: Any Graduates / BE / B.Tech / B.Sc / BCA
- Excellent written communication
- Skilled enough to understand written query to provide resolution.
- Retain customers by providing quality service.
- Identify and escalate priority customer concerns.
- Basic computer knowledge.
Experience: 0 to 1 Yrs (Freshers) - More Freshers Jobs
Location: Noida(Are you looking for jobs in Chennai, Mumbai, Pune, Hyderabad?)
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Other Details Walk-in Date: 8th & 9th Jan 2016, Time: 10 AM to 3 PM
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