About Company: FirstSource a leading global provider of business process management services for the position of Customer Service executive. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.
Job Description: FirstSource Walk-in Event for Support Executive position On 18th to 22nd Jan 2016 for Chennai location.
Skill Sets: E-Mail Support Executive
*Internal mails from executives on behalf of customer.
*Resolving logs received at Customer Service related to Written Correspondence
*Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
*Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
*Key operational deliverables will constitute:
*Provide higher first transaction resolution for all queries requests and complaints received
*Minimum repeat mails from customers
*Faster reply to customer mails with minimum turnaround time
*Retain customers from voluntarily cancel requests
Education: B.Sc / B.Com / BA / BBA / BCA
Experience: 0 to 3 Years Freshers (2014 / 2015 Batch) - More Freshers Jobs
Location: Chennai (Are you looking for jobs in Mumbai, Pune, Hyderabad, Bangalore ?)
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Other Details Walk-in Date: 18th to 22nd Jan 2016, Time: 10 AM - 04 PM
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Venue / Contact Details:
First source solution ltd
4&5, Developed plot estate,
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