About Company: Zscaler is one of the most exciting technology companies around. Our mission is simple - it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market - security – and our passion is to bring cloud computing to Internet security just like Salesforce did to CRM. More than 5,000 organizations around the world are already using Zscaler.
Job Description:
-Provide first line phone/email consultation to independently debug complex security/network problems.
-Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
-Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
-Assist in developing on-going training programs for the department.
-Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
-Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle
Skill Sets: Graduate Trainee Engineer
*Excellent written and verbal communication skills.
*Basic understanding of operating systems such as Linux, Unix, Windows or Free BSD.
*Basic understanding of Computer Networks and TCP/IP
*Basic understanding of HTTP, DNS and network tools like Ping, Traceroute
Education: BE / B.Tech
Experience: Freshers (2014 / 2015 Batch) - More Freshers Jobs
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Location: Bangalore (Are you looking for jobs in Chennai, Mumbai, Pune, Hyderabad?)
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