IBM Referral Drive for Freshers - 2014 / 2015 Batch

About Company:  International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York.

Job Description:  IBM Referral Drive for Freshers as Technical Support Associate - 2014 / 2015 Batch

Role:
• Will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.

Job Code: GTS-0802646



Skills Required:
• Proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Mobile devices like Blackberry, I Phone, other smart phones etc.
• Operating systems like Windows XP, d) Windows 7 and Windows .
• Communication Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on Mail clients like Lotus and MS Outlook

Experience:
Freshers (0 to 1 Year Exp) - More Freshers Jobs

Work Location:  Noida (Are you looking for jobs in Bangalore, Hyderabad, Mumbai, Pune, Gurgaon ?)

Link to apply

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